1. Order Processing & Confirmation

Our streamlined order processing system is the first step in our efficient delivery policy. Once your order is placed and payment is successfully confirmed, our warehouse team is immediately notified.

• Processing Time: We process and hand over all orders to our courier partners within 1–2 business days (Monday to Saturday, excluding public holidays).

• Order Verification: For every order, our team performs a quick verification check to ensure the correct products and quantities are picked and packed securely to prevent transit damage.

• Weekend & Holiday Orders: Please note that orders received on Sundays or national public holidays will be processed on the very next business day. You will receive an order confirmation email with a summary of your purchase immediately after checkout.

2. Shipping & Delivery Timelines

Understanding when to expect your order is a crucial part of our delivery policy. While we strive for speed, delivery times can vary based on location and logistical factors.

• General Timeline: Once dispatched, your order typically reaches you within 3 to 7 business days.

• Estimated Time by Destination:

  • Metro & Major Cities (Mumbai, Delhi, Bangalore, etc.): 2–4 business days

  • Tier-2 & Tier-3 Cities (Ahmedabad, Bhopal, Nagpur, etc.): 3–5 business days

  • Remote Areas, Villages, and North-Eastern Regions: 5–7 business days or occasionally more, depending on connectivity.

• Understanding Delays: We appreciate your patience and understanding, as delays can rarely occur due to unforeseen circumstances like adverse weather conditions (heavy rains, storms), regional festivals causing courier backlogs, transportation restrictions, or operational challenges at courier hubs. Our team continuously monitors such situations to provide you with updates.

3. Real-Time Order Tracking

Transparency is a cornerstone of our delivery policy. We believe you should have full visibility into your shipment’s journey.

• Tracking Details: As soon as your order is shipped, you will receive an automated SMS and email containing your unique tracking number and a direct link to track your package. We may also share this information via WhatsApp for your convenience.

• How to Track: You can use this tracking number on the respective courier partner’s website or app for live updates. For a centralised tracking experience, you can also visit our dedicated tracking portal anytime:
  https://trackwaterseal.shiprocket.co/ (This link is also available in the main menu of our website).

4. Shipping Charges – Free Across India!

We believe in honest, upfront pricing with no last-minute surprises. A key highlight of our customer-first delivery policy is that we offer completely free shipping across India on all products. There are no minimum order value requirements and no hidden fees at checkout. The price you see for your product is what you pay.

5. Our Trusted Courier Partners

To uphold the reliability promised in our delivery policy, we partner with leading national and regional logistics providers known for their extensive network and dependable service. Our primary partners include:

• Shiprocket

• DTDC

• Delhivery

• Blue Dart

• Specialized Transport Services

We regularly audit our partners' performance to ensure they meet our standards for safe and timely delivery. Waterseal’s delivery policy holds these partners accountable for successful, damage-free last-mile delivery.

6. Handling Delivery Issues & Delays

Despite our best efforts, certain situations can lead to delays that are beyond our direct control. Our delivery policy categorically outlines these scenarios to set clear expectations:

• Inclement weather (cyclones, floods, heavy monsoon rains)

• Peak seasonal volumes (e.g., festive season sales)

• Operational delays at carrier sorting facilities

• Natural disasters, strikes, or national emergencies

• Challenges in accessing remote delivery locations

While Waterseal is not liable for delays caused by these force majeure events, our customer support team will proactively assist you with information and work with the courier to resolve the issue. For nationwide service updates, you can also refer to the India Post official website.

7. Address Issues, Refused, or Unclaimed Deliveries

A correct address is vital for a smooth delivery. Our delivery policy requires customers to ensure their shipping details are accurate.

• Incorrect/Incomplete Address: If a shipment is undeliverable due to an address error provided by the customer, it will be returned to our warehouse. We will then contact you to reconfirm the address.

• Re-delivery Process: A re-delivery will be attempted only after the address is confirmed and the customer has paid the applicable re-shipping charges in advance.

• Refused or Unclaimed Orders: If you refuse delivery or fail to accept the package, the order will be returned to us. Orders not claimed or rearranged for delivery within 10 days of the first attempt will be automatically cancelled, and a refund will not be issued.

8. Damaged or Leaking Packages

Your products must arrive in perfect condition. This is a non-negotiable part of our delivery policy.

• Immediate Action Required: If your package appears damaged, tampered with, or is leaking, please do not accept it. If you have already accepted it, take clear photographs and a video of the damaged product, the outer packaging, and the shipping label immediately.

• Reporting the Issue: You must contact our support team within 24 hours of delivery via email or phone, providing your order ID and the visual proof.

• Resolution: Upon validation, we will promptly arrange for a free replacement or offer a full refund as per your preference. Please note that damage claims cannot be processed if the product has been used or if the report is made after the 24-hour window.