Thank you for choosing Waterseal Waterproofing. We are committed to delivering your order quickly, safely, and efficiently.
1. Order Processing
All orders are processed within 1–2 business days (excluding Sundays and public holidays).
You will receive an order confirmation email or WhatsApp message after placing the order.
Once your order is shipped, you will receive a tracking number.
2. Delivery Timeline
Estimated delivery time: 3–7 business days, depending on your location.
Delays may occur during festivals, promotional sales, or due to courier partner constraints.
Orders with online payment are usually prioritized for faster dispatch.
3. Shipping Charges
Shipping charges (if applicable) are calculated at checkout.
We may offer free shipping on select products or during special promotions.
Cash on Delivery (COD) orders may include an additional handling fee.
4. Service Areas
We ship across India to most pin codes serviced by major courier companies.
If your area is not serviceable, our team will contact you for alternate delivery options.
5. Delivery Partners
We use reliable third-party logistics partners (e.g., DTDC, Delhivery, BlueDart, etc.).
Once shipped, delivery responsibility lies with the courier service.
6. Failed Delivery Attempts
If the delivery is unsuccessful due to incorrect address, unavailability, or refusal to accept, the order may be cancelled.
Re-shipping may be charged additionally.
7. Damage During Transit
If your package arrives damaged or tampered with, please refuse the delivery and notify us immediately.
For accepted parcels, report any damage with photos within 24 hours of delivery.
📞 Need Help?
If you have any questions or need assistance with your order:
Email: admin@waterseal.in
WhatsApp: +91 98255 85997