Privacy Policy
Last Updated: [15/07/2025]
Welcome to Waterseal Waterproofing (“we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website www.waterseal.in or place an order.
1. Information We Collect
1. Information We Collect- Basic Info: Name, email, shipping/billing address, phone number (for order processing)
- Payment Info: Transaction details via UPI or CCAvenue, but no card data is stored
- Technical Data: IP address, browser type, device info, cookies (for analytics & performance)
2. How We Use Your Data
- To process orders and provide customer support
- To send updates — order confirmations, shipping, refunds
- To improve website performance and UX
- To comply with legal and tax obligations
- To prevent fraud and unauthorised transactions
3. Legal Basis & Consent
By using our services, you consent to this policy. We ensure compliance with India’s data protection regulations, including the Digital Personal Data Protection Act, 2023 and IT Rules 2011.
4. Data Sharing
We share your info only with:
- Payment Gateways – UPI/CCAvenue (encrypted and secure)
- Couriers – Shiprocket, India Post (for delivery)
- Legal Authorities – as required by law
No data is sold or shared for marketing without your consent.
5. Data Security
We use:
- SSL encryption on key pages
- Secure PCI-compliant payments via CCAvenue
- Strict access controls and periodic updates
6. Data Retention
We retain data only as long as necessary for:
- Order fulfilment
- Support or transaction queries
- Legal and tax compliance
Once data is no longer required, we delete or anonymise it.
7. Your Rights
You have the right to:
- Access, update, or correct your data
- Withdraw consent or opt for deletion
- File complaints with our Grievance Officer (response in 30 days)
- Approach the Ahmedabad court for unresolved disputes
8. Cookies & Analytics
We use cookies and third-party analytics to enhance site experience. You may disable cookies via your browser settings.
9. Grievance Officer
Name: [Swapnil Benjamin]
Email: swapnil@waterseal.in
We aim to resolve requests within 30 days.
10. Updates to this Policy
We may update this policy. All changes will be posted here with the updated date.
Waterseal Waterproofing is committed to safeguarding your Privacy Policy. Thank you for trusting us.
At Waterseal Waterproofing, we value your trust and are committed to maintaining the highest standards of data privacy and transparency. Our Privacy Policy clearly outlines how we handle your personal information — whether you're browsing our website, placing an order, or interacting with our team. We ensure your data is processed securely and never shared without your consent. If you have any questions about how your information is used or wish to exercise your Privacy Policy rights, feel free to contact our Grievance Officer at info @waterseal.in. Your trust is our foundation, and we take every step to protect it.